Return & Refund Policy

At Quia, Your Satisfaction is Guaranteed!
We’re committed to ensuring you love your purchase. That’s why we offer a 60-Day Try, Love, or Return Guarantee to give you peace of mind. Here’s everything you need to know about our hassle-free policies:

60-Day Try, Love, or Return Guarantee

Try our products risk-free! If you’re not completely satisfied, return your item within 60 days of purchase for a full refund.

  • Return the item in its original packaging.
  • We may request a photo before processing the return to ensure a smooth experience.
  • Shop with confidence knowing we’ve got you covered!

60-Day Warranty

All Quia products are backed by a 60-day warranty against defects.

  • If your product has a defect within 60 days, we’ll replace it or issue a refund.
  • Contact us at support@quiabeauty.com, and we’ll make it right.

Damaged Items

Received a damaged product? Let us know within 48 hours of delivery:

  • Email us at support@quiabeauty.com with a photo.
  • We’ll investigate and send you a replacement if necessary.

Non-Returnable Items

For hygiene reasons, some products, like skincare and serums, cannot be returned once shipped.

  • Not sure if your item qualifies? Contact us at support@quiabeauty.com for clarification.
  • If your item is non-returnable but you’re unsatisfied, we may offer store credit for future purchases.

Refunds for Unrecognized Charges

Noticed an unrecognized charge?

  • Contact us within 3 days of purchase at support@quiabeauty.com for assistance.
  • Please note that shipping costs are non-refundable.

Late or Missing Refunds

Haven’t received your refund yet?

  1. Check your bank or credit card statement.
  2. Contact your bank or credit card company, as processing times can vary.
  3. If you still don’t see your refund, reach out to us at support@quiabeauty.com.

Exchanges

We replace defective or damaged items. To exchange your product:

Gifts

If your item was marked as a gift during purchase:

  • You’ll receive a gift credit for the value of the return.
  • We’ll send a gift certificate once the return is processed.

If the item wasn’t marked as a gift, any refund will be sent to the original purchaser.

Subscriptions

If you purchase a subscription product, the first month is not refundable since it is already offered at a discounted price. Starting from the second month, you may request a refund as long as the request is made before the order has been shipped. Once an order has been shipped, unfortunately, we’re no longer able to issue a refund.

How to Start Your Return

  1. Contact Us: Email support@quiabeauty.com to confirm your return eligibility.
  2. Follow Instructions: We’ll provide you with simple return instructions.

Note:

  • Customers are responsible for return shipping costs.
  • For returns valued over $75, we recommend using a trackable shipping service or insurance to ensure safe delivery.

Subscription Policy

Initial Order

Your first subscription order follows our regular cancellation rules.
If you cancel within the allowed timeframe and the order hasn’t been fulfilled, we can refund it.
After this window, the Initial Order becomes non-refundable.

First Renewal

The first automatically created renewal after your initial order is always non-refundable, even if it hasn’t shipped yet.

Future Renewals

All later renewals are non-refundable.
Cancelling your subscription only stops future orders — not orders already created.

Cancellation

You can cancel anytime, but existing orders (Initial, First Renewal, or later renewals already created) remain active and will be processed.

Signed Up by Mistake

If you subscribed by mistake, notify us within the same cancellation timeframe as your Initial Order.
We can then cancel the subscription and refund the Initial Order (if not fulfilled).
After this timeframe, existing orders remain non-refundable



Need Help?

For any questions about returns, refunds, or warranties, contact us at support@quiabeauty.com. We’re here to help!